Frequently Asked Questions
Ordering & Shipping
Yes, we accept purchase orders via mail or fax-please choose only one method, do not mail AND fax your purchase order. We require a copy of the purchase order before we can ship your products. Purchase requisitions will not be accepted.
ISBN numbers are not on the website and are not necessary for us to process the order. Please just use the title of the product.
Yes, our website ordering process is secured.
Please contact ATI Billing at (503) 228-3060.
On the web, shipping charges are calculated on weight, destination and the shipment method you select. Once you have entered your purchase items, address and selected how you wish your order to be shipped, shipping cost will be calculated and show up in your shopping cart before your order is executed. If you are placing your order through the mail or by fax please call us at 503-228-3060 for your shipping charge.
Yes, along with Visa, MasterCard and Bankcard.
The Verification Code is the three-digit number on the back of your credit card. It’s usually located in the upper, right side of the signature box. Or, it may also be located after your 16 digit credit card number in the signature box. This three-digit number is an added security measure to ensure you are the authorized cardholder.
Our standard shipping method is UPS Ground, which takes 5-8 business days for domestic shipments. Upon request, we can ship overnight, 2-day, or 3-day; however, you are responsible for the additional shipping charges. If you need to expedite your shipment, please call (800) 480-3060 for exact shipping costs and delivery times. If you are using a purchase order and need the products by a specific date, please indicate that on the purchase order. Canadian orders up to two days longer due to customs.
Orders take 2-3 weeks to process, but are generally processed within two weeks. Please
contact us for a status update and/or tracking number(s).
We can ship almost anywhere in the world, but for shipments outside of the continental US, Hawaii or Canada, you must call or email for two reasons: 1) to get the exact shipping amount and 2) to verify the shipping address. We only accept credit cards or money orders in USD for payment.
We issue a new catalog each spring and fall. A PDF of the current catalog is always available to download from our home page.
Please
contact us by email and include your mailing address and phone number.
We collect sales tax in the following states: CA, HI, IL, IN, NE, ME, and WA. Customers ordering from other states must provide their school’s tax exempt ID number during the ordering process. For online orders, there is a field where you can enter your school’s sales tax exempt ID number. If you are using a PO, please include your tax exempt ID number on the PO. Oregon does not have a sale tax.
No, we are the primary source and publisher of all products listed on our website EXCEPT for Scoring Rubrics in the Classroom and How to Grade for Learning, both from Corwin Press.
No, books that include a DVD and/or CD ROM are only sold as a unit.
We do guarantee your satisfaction with these training products. If you need to return or replace an item,
please call or email within 30 days of the product’s shipping date to receive a
Return Merchandise Number. Products must be in the same condition as when they were received to be given a full credit. Open DVDs are not returnable. If you have any comments about the training materials or if we can be of further assistance please call us at (800) 480-3060 or
contact us by email.
No, but quantity discounts are available to anyone ordering specific numbers of books. Please check our ATI store to see the discounts available.
Other/General
Please send permission requests to us along with the specific title of the work, the page(s) you would like to use, and the purpose for which you would like to use the material.
The complimentary DVD, Developing Balanced Assessment Systems: Seven Essential Actions for Schools and Districts along with the companion paper Assessment Manifesto: A Call for the Development of Balanced Assessment Systems is available on the ATI Learning Team Complimentary Resources Center web page. Click on the brown box in the upper right hand corner of any web page, provide us with your mailing information in the form provided and we will ship the DVD to you within two to four weeks.
Registrations
Our room block does include a limited number rooms for the last day of the training. Check with the hotel for availability.
All trainings run from 8:30 am to 4:00 pm, with registration at 8:00 am on the first day. The last day of the training may end around 3:30 pm.
At the Marriott: Please call the Portland Marriott Downtown Waterfront at (503) 226-7600. When requesting a room at the special Assessment Training Institute rate, please reference ATI and the title of the event (i.e., ATI’s Leading Professional Development). These rooms go fast and are limited in number. Other locations: If the event you are registering for is being held in a location other than Portland, Oregon, follow the instructions in your registration form.
What does my registration fee include?
Your registration fee includes training materials, continental breakfast, and lunch for each day of the event.
Your credit card will be charged when your registration is processed.
You can register for all of our upcoming events online.
Registrations and payments must be submitted together in order to receive the group rate.
Incomplete registration forms will not be processed, nor will an incomplete registration hold a spot. Please make sure that forms are complete before submitting, including your contact and payment information. If using a purchase order or check, you must mail the check or fax the purchase order when you submit your online registration form.
No, we do not hold spots. However, you can register participants as TBD. These spots must be paid for with a purchase order, credit card or check, and are subject to cancellation fees regardless if they have a name or not. Please contact us once you have the names of your participants.
Submit your cancellation in writing via email. For cancellations 15 or more days prior to the start date of the event, you will receive a full refund minus a $50 cancellation fee. If you cancel within two weeks of the event, there is no refund. You may have someone take your place at any time for no charge. All communications regarding cancellations and name changes must be in writing.
You will receive your confirmation letter via email. Please make sure that your email address is on your registration form.
No. Please wait until you have received an email confirming you are a participant before making any arrangements. If you do not receive a confirmation within two weeks of submitting your registration please call (800) 480-3060.
Group rate rooms are limited, and on a first-come, first-served basis.
Product Questions
Yes, the DVDs have K-12 clips, and more importantly, the concepts are applicable in all schools, in all settings. The DVDs are not content or curriculum-based: that means the themes of the DVDs can apply to all content areas and all grades. Each district/school must build their own bridge, but ATI makes that as easy as possible.
Classroom Assessment for Student Learning (CASL) is a resource for both teachers and school leaders that teaches how to use assessment for learning in K-12 classrooms on an everyday basis. Assessment for Learning is designed specifically for school leaders who are responsible for assessment policy decisions on a school or district level. Assessment for Learning helps them assess where their school/district is currently, design a balanced assessment system, and plan a series of actions to achieve that vision. We recommend that school leaders have both books. CASL helps them understand high quality assessment practices, and Assessment for Learning guides them through developing a system-wide approach to high quality assessment.
Yes.
