Ordering And Shipping

Other/General

Registrations

Shipping

Can I use a purchase order to pay for my products?
Yes, we accept purchase orders via mail or fax—please choose only one method, do not mail AND fax your purchase order. We require a copy of the purchase order before we can ship your products.  Purchase requisitions will not be accepted.

Do I need to put the ISBN # on my order?  Where might I find them on the website?
ISBN #s are not on the website and are not necessary for us to process the order. Please just use the title of the product.

Is your ordering process secure?
Yes, our website ordering process is secured.

How much will it cost to ship my order?

2007 Shipping Rates

Do you accept American Express?
No, we only accept Visa, MasterCard and Discover.

What’s a Verification code?
The Verification code is the three-digit number on the back of your credit card. It’s usually located in the upper, right side of the signature box. Or, it may also be located after your 16 digit credit card number in the signature box. This three-digit number is an added security measure to ensure you are the authorized cardholder.

Can I get my order faster than the standard 2-4 week delivery time?
Our standard shipping method is UPS Ground, which takes 5-8 business days for domestic shipments.  Upon request, we can ship overnight, 2-day, or 3-day; however, you are responsible for the additional shipping charges.  If you need to expedite your shipment, please call (800) 480-3060 for exact shipping costs and delivery times. If you are using a purchase order and need the products by a specific date, please indicate that on the purchase order.

How can I tell when my order has shipped?
Orders take 2-4 weeks to process; but are generally processed within two weeks. Please contact us for a status update and/or tracking number(s). 

Do you ship internationally?
We can ship almost all over the world, but if it is outside of the continental US or Canada, you must call or email for two reasons: 1) to get the exact shipping amount and 2) to verify the shipping address.  We only accept credit card or money order in USD for payment.

I am trying to locate the following books to purchase: Student-Involved Classroom Assessment by Richard J. Stiggins (3rd edition) and Practice with Student-Involved Classroom Assessment by Judith Arter (3rd edition). I checked your website but did not find these books listed.
These titles are no longer in print and have been replaced by our new textbook, Classroom Assessment for Student Learning: Doing It Right—Using It Well.  To find out more about this new textbook please visit our product catalog page.

Will there be a new professional development catalog for 2007 with the listings of all your books and videos?
A PDF of our fall 2006/2007 catalog is available to download from our home page .

Do you offer desk copies?
Please contact us by email and include your mailing address and phone number.

Can I preview a video to make sure that the material is suited for my school district?
Go to our product catalog page and read the description. We hope to make short clips from each of the videos available on our site in the future, but we do not have that feature at this time. Opened videos and DVDs cannot be returned. We do not offer preview videos or DVDs.

What is ETS’s federal tax ID number?
Our federal tax ID is 21-0634479. 

Do I have to pay sales tax? My school is exempt.
We collect sales tax in the following states: CA, HI, IL, IN, NE, ME, and WA. For those customers ordering from every other state you can enter your school’s tax exempt ID number during the ordering process to exempt you from paying sales tax.  If you are entering the order online, there is a field for the sales tax exempt ID. If you are using a PO, please include your school’s tax exempt ID number.  Oregon does not have a sale tax.

Do you have a Canadian distributor of your resources?
No, not at this time.

Is ETS the sole source for all of its products?
No, we are the primary source and publisher of all products listed on our website EXCEPT Scoring Rubrics in the Classroom (Corwin Press), How to Grade for Learning (Skylight Pearson), and Capturing All of the Reader Through the Reading Assessment System (Billmeyer & Associates).  Call (800) 480-3060 if you have additional questions.

Can I order a book without the accompanying CD and DVD to save money?
No, CD ROM and DVD are part of the book’s content.

What is your return policy?
We do guarantee your satisfaction with these training products.  If you need to return or replace an item, please call or email within 30 days of the product’s shipping date to receive a Return Merchandise Number.  Products must be in the same condition as when they were received to be given a full credit. Open videos or DVDs are not returnable. If you have any comments about the training materials or if we can be of further assistance please call us at (800) 480-3060 or contact us by email.

How do I get another copy of my invoice?
Please contact ETS Billing at (609) 734-1300.

Do you offer reseller discounts?
No, but we offer volume discounts for orders of books greater than 50, or video orders greater than 10.  Please contact ETS for details.

Other/General

How do I get a copy of the complimentary DVD?
Click here to receive your complimentary DVD, New Mission, New Beliefs: Assessment FOR Learning, presented by Rick Stiggins.

How do I get permission to use ETS material?
Please send permission requests to us along with the specific title of the work, the page(s) you’d like to use, and purpose for which you’d like to use the material.

Registrations

After I submit my registration, should I make my travel arrangements?
No. Please wait until you have received an email confirming you are a participant before making any arrangements.  If you did not receive a confirmation within two weeks of submitting your registration please call (800) 480-3060. 

How will I receive my confirmation letter?
You will receive your confirmation letter via email.  Please make sure that your email address is on your registration form. 

What if I have registered, then I find out I cannot attend? Is there a cancellation fee?
Submit your cancellation in writing via email. For cancellations 15 or more days prior to the start date of the event, you will receive a full refund minus a $50 cancellation fee.  If you cancel within two weeks of the event, there is no refund.  You may have someone take your place at any time for no charge. All communiques regarding cancellations and name changes must be in writing.

Can I hold spots?  I have a group of people that I would like to send to an ETS event, but I am not quite sure of their names yet. 
No, we do not hold spots. However, you can register participants as “TBA.” These spots must be paid for with a purchase order, credit card or check, and are subject to cancellation fees regardless if they have a name or not. Please contact us once you have the names of your participants.

What if I submitted an incomplete registration form?
Incomplete registration forms will not be processed, nor will an incomplete registration “hold” a spot.  Please make sure that forms are complete before submitting, including your contact information (school, name, title, address, phone, fax, and email) and payment information. If using a purchase order or check, you must submit the check or purchase order with your registration.

How does my group get the “group rate”?
Registrations and payment must be submitted together in order to receive the group rate.

What events can I register for online?  
Currently you can only register for all of our upcoming events online.

When will my credit card be charged? 
Your credit card will be charged when your registration is processed.

What does my registration fee include?
Your registration fee includes training materials, continental breakfast, and lunch for each day of the event. 

How do I book my hotel room?
At the Marriott: Please call the Portland Marriott on the Waterfront at (503)226-7600.  When requesting a room at the special ETS rate, please reference ETS and the title of the event (e.g., ETS Leading Professional Development).  These rooms go fast and are limited in number.

Other locations: If the event you are registering for is being held in a location other than Portland, Oregon, follow the instructions in your registration form.

What if the hotel is out of group rate rooms?
Group rate rooms are limited, and on a first-come, first-served basis.

Where can I find an agenda for my ETS training? I need to know when the training ends so I can book my flights.
All trainings run from 8:30am-4:00pm, with registration at 8:00am on the first day. The last day of the training may end around 3:30pm.

I have to stay an extra day after the training because of my flight schedule.  Can I get the ETS group rate for that night?
Our room block does include rooms for the last day of the training, though there group rate rooms are limited, and on a first-come, first-served basis.

Product Questions

What’s the difference between Classroom Assessment for Student Learning: Doing It Right-Using It Well (CASL) and Student-Involved Classroom Assessment, 3rd ed?
Classroom Assessmen for Student Learning represents the next generation of thinking from ETS.  It combines Student-Involved Classroom Assessment, 3rd edition and the companion workbook into one book. The CD and DVD that come with CASL allowed us to consolidate the two books into one resource. CASL’s features include:

• More practical examples on Assessment FOR Learning
• Easier to read, teacher-friendly
• “best of the best”—best from 3rd edition text book and best from workbook

What’s the difference between Classroom Assessment for Student Learning: Doing It Right-Using It Well and Student-Involved Assessment for Learning, 4th ed?
The 4th edition is called Student-Involved Assessment for Learning and is available ONLY from Pearson Education. The 4th edition is a university-level instruction manual for teachers-in-training. That is, students who are studying to become teachers. CASL is a professional development resource, designed for teachers and school leaders already in the classroom. 

What’s the difference between Classroom Assessment for Student Learning: Doing It Right-Using It Well (CASL) and Assessment FOR Learning: An Action Guide for School Leaders?
CASL is a resource for both teachers and school leaders that teaches how to use assessment for leaning in K-12 classrooms on an everyday basis. Assessment FOR Learning is designed specifically for school leaders who are responsible for assessment policy decisions on a school or district level. Assessment FOR Learning helps them assess where their school/district is currently, design a balanced assessment system, and then plan a series of actions to achieve that vision.

We recommend that school leaders have both books.  CASL helps them understand high quality assessment practices, and Assessment FOR Learning guides them through developing a system-wide approach to high quality assessment.

For teachers, we recommend CASL.

Are the videos suitable for an ethnically diverse high school?  Are there clips that have high school students?
Yes, videos have K-12 clips, and more importantly, the concepts are applicable in all schools, in all settings. The videos are not content or curriculum-based—that means the theme of the video can apply to all content areas and all grades. Each district/school must “build their own” bridge, but ETS makes that as easy as possible.